Express Lumpers sends third-party crews into warehouses across Canada and Washington State — and paid their old software a fee every time they sent one. We built them the operation instead: contracts and rates, recruiting and training, dispatch, a crew app, payroll and invoicing.
Express Lumpers sends third-party crews into warehouses across British Columbia, the rest of Canada, and Washington State. The software they rented took a fee every time a worker was dispatched, so a busy month cost more than a slow one — and the product itself had barely moved in years.
Everything starts with the client: their contracts, and every location they run. Services are priced per contract rather than per company, so the same unload can bill one rate in Delta and another in Kent. A contract that works gets replicated onto the next site instead of rebuilt from scratch.
Job posts go out from the platform, applications land in stages recruiters move people through, and whoever makes it is trained on the site they will actually work. Training is signed cryptographically at that location and turned into a certificate — so whether someone is cleared for a dock has an answer, not an opinion.
Clients get their own portal: every job they have ever run, and a form to raise the next one. It lands on the admin board, where it is booked against what was actually asked for — service, headcount, start time — then handed to the scheduler who covers that region.
The moment a scheduler assigns a shift it arrives on the worker's phone. They confirm in a tap, and the confirmation travels back the other way — schedulers, admins, and the client's job record all update at once. No phone tree, no group chat, no wondering whether anyone is coming.
Punch-in is geofenced to the site, with the radius set per location from the admin UI. From there the crew logs what the shift produced: containers with their numbers validated as they are typed, hours, and whatever custom fields that service needs. The client signs on the phone, and the job closes.
While a shift runs, admins watch what it costs and what it will bill. By the time it closes both sides are already written — so payroll runs itself with a per-worker breakdown and PDFs, invoicing goes out as one batch across every client, and the whole lot syncs into QuickBooks.
The old software charged for the one moment it handled — sending a worker out — and left the rest to phone calls and spreadsheets. This platform carries the whole shift instead: raised by the client, priced by the contract, staffed from people trained for that dock, worked on a phone inside the geofence, and closed into payroll and an invoice.
Their own portal: every job they have run, and a form to raise the next one. What they ask for — service, headcount, start time — is what the admin board books against.
Clients, contracts, and locations, with services priced per contract rather than per company. Recruiting, training records, and certificates sit in the same place as the rates.
Each region's scheduler fills the day from the crews cleared for that site, and the assignment goes straight to the worker's phone for a one-tap confirmation.
Punch in inside the site's geofence, log containers with validated numbers, hours, and any custom fields the service needs, then have the client sign off on the phone.
Cut from what they spend on software each year, now that dispatching a worker costs nothing extra.
App shaped around how Express Lumpers actually works — which is why schedulers and crews use it instead of working around it.
Maintenance that stays predictable instead of scaling with every shift, and a platform they own rather than rent.
> Nobody pays a fee to send their own crew out. <
We count 48 working weeks a year and assume a fifth of the work stays with a person — checks and exceptions. Conservative on purpose.
That's $43,008 a year to have people do robot work. Automate it and about $34,406 of that comes off the wage bill every year — plus 26 hours a week your team spends on growing the business instead.
Each bar = $2,000 of manual costTell us what your dispatch stack charges and where the month goes. We'll show you what Express Lumpers saw — the parts worth owning first, and what that hands back every single month.